Transparency Policy

At Holiday Prestige, we believe in doing business with honesty, integrity, and openness. This Transparency Policy explains how we operate, how we handle your information, and what you can expect from us as a company.

1. Who We Are

Holiday Prestige is a locally owned and operated holiday lighting and décor company based in Wheaton, Illinois. We provide professional holiday lighting installation, permanent lighting, landscape lighting, commercial lighting, and seasonal décor services to customers throughout the Chicagoland area.

• Location: Wheaton, Illinois
• Phone: (630) 909-9060
• Email: info@holidayprestige.com
• Website: holidayprestige.com
  
  

2. How We Collect and Use Your Information

We are transparent about what data we collect and why. We collect only the information necessary to provide our services and communicate with you effectively. This includes:

• Your name, phone number, email, and address for scheduling and service delivery
• Payment information for processing transactions
• SMS and email opt-in records for communication purposes
  
  

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with service providers (e.g., scheduling platforms, SMS providers) is strictly for delivering our services to you.

3. SMS Messaging Transparency

We send SMS messages only to customers who have explicitly opted in. You will never receive a text message from us without first providing your consent through our website form or scheduling process.

• Opt-in is always voluntary and checkbox-based (unchecked by default)
• You can opt out at any time by replying STOP
• We do not share your phone number or opt-in data with third parties for marketing
• Message frequency is based on your appointment and service activity only
  
  

4. Pricing & Quotes

Holiday Prestige provides free, no-obligation quotes for all services. Our pricing is based on the scope of work, property size, and materials involved. We are upfront about costs before any work begins and do not charge hidden fees. Any changes to the scope of work are communicated and agreed upon before proceeding.

5. Service Standards

We hold ourselves to a high standard of service quality. Every job we take on is approached as if we are working on our own property. Our commitments include:

• Arriving on time or communicating any schedule changes in advance
• Using safe, appropriate products and installation methods for each property type
• Fully insured and licensed — protecting you and your property
• Cleaning up thoroughly after every job
• Following up to ensure your satisfaction
  
  

6. Reviews & Testimonials

The reviews displayed on our website and third-party platforms (Google, Facebook) are genuine, unedited customer feedback. We do not incentivize, fabricate, or selectively filter reviews. We encourage all customers to share their honest experience.

7. Conflicts of Interest

Holiday Prestige has no undisclosed financial relationships with product manufacturers, referral networks, or any third-party service that would influence the recommendations or services we provide. Our advice and service offerings are based solely on what is best for your property.

8. Changes to This Policy

If we make significant changes to how we operate or handle your information, we will update this Transparency Policy and post the updated version on our website with the new effective date. For major changes, we may also notify customers directly by email.

9. Contact Us

If you have any questions about how we operate or how your information is used, we encourage you to reach out directly. We are committed to responding openly and honestly.

• Phone: (630) 909-9060
• Email: info@holidayprestige.com
• Website: holidayprestige.com

Last reviewed: January 1st, 2026