IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Holiday Prestige (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We understand that you may have concerns about the use and protection of your personal information. Your privacy is of utmost importance to us, and the following policy outlines the information that we may collect from you and how it will be used. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect non-personal information, such as your domain name and IP address. This information does not reveal any personal details about you except the IP address from which you accessed our site. Additionally, we may gather information about your internet browser, operating system, the source that led you to our website, and the specific web pages you visited.

If you communicate with us regarding our website or services, we will collect any information provided during such communication. In the future, we may contact you via email to inform you about specials, new products or services, or changes to this privacy policy.

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We primarily use the collected information for internal purposes, including providing, maintaining, evaluating, and enhancing our services and website, responding to information requests, and offering customer support. Specifically, we use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
  
  

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
  
  

Help & Support:

• Reply “HELP” for assistance or contact us at info@holidayprestige.com
• Customer support is available during regular business hours
  
  

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
  
  

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We will not sell, rent, trade, or provide collected information to outside third parties for direct or indirect mass email marketing purposes. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security
  
  

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
• To cooperate with investigations of purported unlawful activities
• To protect and defend the rights or property of our website
• To identify individuals violating the law or misusing our website

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
  
  

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Please note that when you voluntarily disclose personal information online (e.g., via email or discussion boards), others may collect and use this information. You are solely responsible for safeguarding your personal information.

5. Data Security

We adhere to industry-standard security practices and implement reasonable security measures to safeguard information submitted to us, both during transmission and after receipt. Sensitive information, such as credit card data, is encrypted and securely transmitted. Look for a closed lock icon or “https” at the beginning of the web page address to verify encryption.

We also protect your information offline. Only employees requiring access to personally identifiable information for specific tasks (e.g., billing or customer service) are granted access. Computers and servers storing such information are kept in secure environments. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
  
  

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our site uses “cookies” to enhance your experience. A cookie is a small data file stored on a site visitor’s hard drive, enabling us to improve your access to our site and recognize repeat visitors. Cookies help you avoid multiple logins and enable us to track user interests to enhance site experiences. They are not linked to personally identifiable information.

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
  
  

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated
  
  

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of these sites. We recommend that users review the privacy statements of any site collecting personally identifiable information. This privacy policy applies only to information collected by Holiday Prestige.

9. Surveys & Contests

Occasionally, we may request information through surveys or contests. Participation is voluntary, and you may choose to disclose information or not. Information may include contact details (e.g., name, address) and demographic data (e.g., zip code, age). Contact details will be used to notify winners and award prizes. Survey data aids in monitoring and improving site usage and satisfaction.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website. Please review this page regularly to stay informed about information collection, use, and disclosure.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Holiday Prestige

Phone: (630) 909-9060

Email: info@holidayprestige.com

Website: holidayprestige.com

Address: 2206 N Main St Unit 227, Wheaton, IL 60187, United States

By using our website and services, you consent to this Privacy Policy.